Claims Assistance

We understand that filing a claim can be stressful especially while traveling or after an unexpected event. NCIA Travel is committed to making the claims process as clear, efficient, and supportive as possible

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How to File A Claim

Step 1

Identify The
Incident

Secure a Irregularity Report from Airlines or for health concern medical certificate.

Step 2

Secure Your
Documents

Ensure all supporting documents are ready: Itemized Statement of Account (SOA) and Official Receipts.

Step 3

Track Your
Claim

We will notify you of your claim result once all required documents have been submitted.

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Your Guide to Filing a Claim

We’re here to guide you through each step as you file your claim.

STEP 1

Identify the incident during your trip

An Irregularity Report from the Airline is required if you experience any of the following situations during your travel.
Please review the scenarios below and take the correcponding action.

Irregularity Report Sample

STEP 2

Secure the required report or documents

Depending on what occurred, please ensure you obtain the following:

• Travel Delay / Trip Cancellation / Trip Curtailment

Request an Irregularity Report directly from the airline, which may be obtained via email.

• Damaged Baggage

Proceed to the airline counter before leaving the airport to report the damage and secure the required documentation.

• Baggage Delay

Sign the baggage delivery receipt issued by the airline so they can provide an official report confirming the delay

• Loss of Personal Belongings or Travel Documents

Obtain a police report within 24 hours from the time the loss was discovered.

• Medical Expenses Overseas

Secure a medical certificate from the attending physician. Original claim documents are required, including:

• Itemized Statement of Account (SOA)

• Official Receipts

STEP 3

Track your claim

Once you submit your requirements, your request will be reviewed and evaluated by our claims team. You can expect to receive an update from us via SMS and email in the next few business days.

You will receive a reference number that you can use to track the status of your request through this website. If you would like to follow-up the status of your claim, simply send us an email at cpaez@newcanaaninsurance.com citing your claim reference number in the subject line.

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Testimonials

What People Say About Our Claim Process

“Perfect Service! Your staff was very helpful!”

Analiza G.

“I’ve received excellent service throughout my travel insurance claims. Keep up the great work!”

Teresa A.

“I’m really happy with my claims experience. NCIA’s staff have been super responsive and helpful throughout the process.”

Jayson R.